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How cek444 Handles Your Personal Information

Your account data — from your bKash or Nagad payment details to your login activity — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionPayment Privacy: bKash, Nagad, RocketYour Right to Access & DeleteBangladesh-Focused Data Handling
cek444 How cek444 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply account-level security and clear data practices so you know exactly what happens to your information from the moment you register to the moment you request deletion.

Account Security Your account is protected with password hashing and OTP verification on login. We never store your bKash or Nagad PIN — payment authentication happens inside those apps directly.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can block non-essential cookies through your browser settings without losing account access.
Data Retention Active account data is kept while your account is open. After closure, we retain only what applicable regulations require, then delete or anonymise the rest on a defined schedule.
Data Requests You can request a copy of your personal data or ask us to delete your account information. Submit the request through live chat or email with your registered account details for identity verification.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before acting on the request.

Team online

Live Chat

Start a chat from the account menu on your phone or desktop. Privacy requests are handled by the support team during available hours.

Email Support

Send your data request or privacy question to our support address. Include your registered contact detail so we can locate your account.

Help Centre

Our help section covers common privacy questions — how to update your details, how to request data deletion, and how cookies work on the platform.

Common Questions About Your Privacy

Here are the questions we hear most often about how your data is handled on this platform.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log device type, IP address, and session activity for security and fraud prevention purposes.

Payment data is shared only with the payment processor handling your transaction — bKash, Nagad, or Rocket — and only the details that processor needs. We do not sell or share your financial data with advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered account details. We verify your identity first, then provide a summary of the personal data we hold on your account.

Yes. Submit a deletion request through live chat or email. After we verify your identity, we will close your account and remove personal data, retaining only what applicable regulations require us to keep.

We keep the minimum data required by applicable regulations for the period those rules specify. Once that period ends, your data is deleted or anonymised. We do not hold it indefinitely after account closure.

We use session cookies for login and analytics cookies to understand platform usage. You can block non-essential cookies in your browser settings. Blocking them does not prevent you from accessing your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.